product lifecycle management

Similarly, Macbooks are available in different RAM sizes, hard disk capacities and the outer finish to provide users exactly what they are looking for. Mass customization is also known as “build to order” or “made to order”. The greater match with customer preferences provides specific reasons for customers to choose your products – either increasing demand for your products or allowing you to charge a premium price. Mass customization thus allows you to differentiate yourself from other competitors – with it being difficult for firms that are not designed with mass customization in mind to copy or imitate your options. Many modern product offerings are bundles of physical and service elements.

produce products

This requirement is dramatically different from the way in which traditional textile production technologies have been developed. Is limited by their ability to get consumer information to the ‘workplace’ doing the customization. In addition, manufacturers are constrained by the lack of available technology that can be reconfigured quickly, easily, and cost effectively to meet consumer needs.

Another example of mass customization is in the clothing industry, where apparel firms use computer-controlled machines to cut fabrics that match individual body measurements. Free-only financial planners allow their principal clients to customize their managed accounts to align with market conditions. The customer may decide to purchase products that are in line with their time horizon, future goals, or risk tolerance. Mass customization is also applicable to intangible products, such as software. Companies use prototype implementation with industrial partners as a tool to enable the automatic derivation of software artifacts required to meet customer-specified features.

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Another approach is more in line with mass manufacturing, where the product is manufactured, with the customization occurring only at the final stage. The dimensions of your product that you will allow customization on is an important consideration. It is important to consider both the dimensions that customers will value and be willing to pay a premium for customization, while also carefully considering those features that will not significantly impact manufacturing costs.

Buyers can personalize their watch based on more than 2000 options offered, including almost every minor specific detail of the watch from hands, matching cases, straps to engraving messages. Bearing this in mind, it is important for companies to keep on innovating and offering personalized solutions to the ever-changing needs of this generation that has increasing purchasing powers. AURA is a small personalised hair care provider in New Zealand, providing custom shampoo formulas for its customers. Like Skyn, customers are taken through a quiz to determine their needs – from hair type and scalp sensitivity to their goals and what fragrance they want in their shampoo. Find suppliers who produce high-quality goods every time, to cut down on the amount of time you need to spend inspecting their incoming components. Those manufacturers who can customise their goods have an advantage over competitors who are only able to produce generic goods.

Once you become aware of mass customization, you begin to see it everywhere. Compared to mass production, mass customization may require additional stocks of inventory due to various add-ons to the product. Fourth, customers are no longer willing to pay premiums is anotherreason mass customization fails. The more companies adopt mass customization, the more alternatives for customers. They can immediately switch to another company when they are dissatisfied with one. Datavision produces the customized videotapes with a computer-controlled process that employs laser disc players, graphics generators, and video recorders.

The mass-customization by configuration approach is applicable to services, but may require extensions to traditional configuration techniques. The service production process is more intimately involved with the customer and his/her environment, which may need to be modeled to effectively manage service configuration and delivery. Configurable processes can be imperative for flexible development and provisioning of services. This chapter summarizes differences between sales configuration of services and that of physical goods, and gives an overview of techniques for process configuration. On the other hand, under mass customization, the company compromises between differentiation and quantity. Not only adopting mass production, but the company also differentiates its output according to consumer preferences.

Ashley has taught college business courses and has a master’s degree in management. Contact usContact Hapticmedia now to see our successful user cases and the visible improvement we have brought to our clients. Consumers often have to compare different attributes of a product and make a choice according to the PRO-CON ratio. This is called “the sacrifice gap” and is something we go through every day, as mentioned by James H. Gilmore and B. From hammering nails into individual tools to a massive number of identical cars in a matter of minutes, the industrial revolution has brought us a long way.

Problem Set 1

Adding a customization option can be the starting shift toward just-in-time production. It also makes it easier to expedite delivery to the end-user, as many products can be manufactured to near completion before the customization options are added. From giving your customers options to adding personal elements to packaging, mass customization is an incredible opportunity to connect and profit. Also, they have less unfinished goods to store, reducing overhead costs.


It is difficult for most designers to achieve sustainability and profitability at the same time. Designers are continually looking for ways to enable more cost-efficient business decisions while lessening their impact on the environment. To save money without compromising product quality or garment reliability, cutting unnecessary production stages is generally the best option for designers and manufacturers in pursuit of both sustainability and profitability. In the globally growing fashion market, a more systematic approach may be needed to meet economic, social, and environmental demands. Mass customization is defined by Anderson as ‘the ability to design and manufacture customized products at mass production efficiency and speed’ (Anderson, 2003, p. 271).

Mass Customization: What, Why, How, and Examples

But it’s not without its challenges, and it doesn’t work for every manufacturer, which we’ll get to later in this article. Kepware+ allows our customers to perform remote configuration activiti… It deals with making changes to a product or service to satisfy a given consumer group. The changes could be as small as a variety of different flavors or colors or as complex as developing a completely new product for a particular client-base.


what is the goal for mass​ customization are asked a few questions about their skin and what they want to achieve, and the system then suggests which products from Skyn’s expansive roster are suitable for their individual skin type. That said, 3D printing can be imperfect and isn’t as scalable as other manufacturing types. This has led to some companies using it more for rapid prototyping than for the mass production of low-cost goods. Some companies are also turning to additive manufacturing – aka 3D printing – to cut some of the costs of switching to mass customisation.

The constant of thinking about creative and innovative ideas to please customers. This company is becoming popular because it’s easy to choose features and affordable prices. In this method, customizers talk with the client to understand their needs and then use the information obtained from the client to create a product that they desired. They are masters at taking your preferences and selections and changing what they offer you based on the information you provide. The basics of the product they offer never changes much, they have continued to develop packaging, sizing, flavor and combination options to target more markets. A nice example of an open innovation toolkit is introduced by Piller et al.

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The Internet environment and some emerging technologies are the tools to a bright future for mass-customized clothing sizing. Body scans could be easily accessible on smart cards that consumers carry, use on-line and share with clothing manufacturers, or at a central online location accessible through passwords. Online product configurators offer multiple style options for experimentation and exploration of personalized design. Once the visualization tools are perfected for virtual try-on using body scans, it will be possible to evaluate size and fit online using the configurators as well. Consumers will be able to design clothing for specific events such as business, sport and special occasions and to adjust fit according to personal or functional preferences. The product configurators might offer two, three or more fit preferences such as the slim, regular and relaxed fits now offered by some online custom clothing retailers (e.g. Lands’ End).


In adaptive customization, companies produce standardized products but with some flexibility. So, when the product is in customers’ hands, they can customize it to their wants and needs without direct interaction with the company. If the intrinsic uniqueness of each customer’s demands spans an enormous set of possibilities, some form of adaptive customization is imperative.


Even though mass customization creates concerns related to the impact it can create on the production line, it typically does not create a disruptive impact on the production. In many scenarios, the production process is not affected until near completion or the customized components are created ad ready for assembly. This is the point where mass customization and pure customization vary the most in the production process. Study the benefits of mass customization, examples, and different types of mass customization.

The opening segment provides a checklist of the specific car attributes mentioned in the telephone conversation, complete with a voice-over reminding customers of their stated remarks. If Jane Jones mentions an advanced engine as an important attribute, then her video might include a computerized graphic of the engine with a high-tech music track and a voice-over on the engine. If Robert Smith regards the power train as an important attribute, his video might include a sports music track and information on the car’s horsepower and torque.

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